Lemonflow.ai

Lemonflow.ai offers AI-based, multilingual support specifically designed for the operation and maintenance of charging infrastructure. The smart AI agent is available 24/7 and handles requests from EV drivers via voice hotline, chat, or email – in over 30 languages.

For more complex or critical cases, the traditional call center steps in, ensuring that support requests are reliably resolved at all times. Lemonflow.ai integrates seamlessly into existing systems and complements the chargecloud ecosystem without requiring extensive effort.

Why choose Lemonflow.ai?

With Lemonflow.ai, you can standardize and professionalize your customer service – multilingual, responsive, and cost-efficient. Operators with international customers and pan-European networks benefit from a broad support offering. At the same time, you expand your service portfolio without additional development effort.

Value added 

• Multilingual 24/7 Support: Convenient assistance for drivers in their native language – ideal for operators with cross-border or international operations.
• Cost Efficiency & Scalability: Many standard requests can be handled automatically by AI, saving costs and resources, especially for larger networks.
• Higher Service Quality: Automated first-level support streamlines workflows, with human call center support available as needed – ensuring quality and reliability.
• Quick, Easy Integration: No major IT effort required – Lemonflow.ai can be seamlessly integrated into your existing chargecloud setup.
• Improved User Experience: Drivers get fast and easy help with charging issues – increasing satisfaction and trust in your charging infrastructure.