success story
Chargia chooses chargecloud: Focus on roaming, security & seamless charging processes
Chargia is a technology startup based in Madrid, founded with a clear objective: to improve the electric vehicle charging experience through an AI Chatbot that improves dramatically the EV driver experience while charging. From its inception, the AI Chatbot was designed to be integrated with different operational environments through open APIs.
The philosophy is simple: infrastructure should serve user experience – not constrain it.
AI-based charging assistance: the Chargia chatbot
Chargia’s core business is an AI-based operational experience layer for EV charging, via familiar channels such as WhatsApp. It supports drivers in real time, orchestrates interactions with the charging infrastructure, and connects them to operators when needed. Thanks to its white-label approach, CPOs and EMPs can offer the solution under their own brand.
The Chargia chatbot, Chargia’s propietary software product, operates specifically via WhatsApp and represents the first real operational deployment of this solution of Chargia.
It provides real-time assistance to EV drivers, allowing them to check charger status, receive immediate guidance during charging, access operational information, and escalate issues when required – while ensuring a consistent, actionable experience across different charging environments.
Looking ahead, Chargia is evolving beyond support toward a complete end-user experience layer – covering planning and pre-charge guidance, interaction with infrastructure during the session, and smoother user journeys including payments and post-charge touchpoints – all powered by AI and tightly integrated with the underlying operational systems.
The user at the center
Chargia consistently designs the charging experience from the end user’s perspective. The focus is on simple, fast, and, above all, worry-free charging, with the technical infrastructure always serving people, not the other way around. Partnership, flexibility and continuous optimisation are core values – guided by one central question: How can AI make e-mobility more accessible and seamless for people across the entire charging journey?
Collaborating for growth
To strengthen its European expansion, Chargia partnered with chargecloud as a key technical partner. chargecloud’s ecosystem provides a secure and interoperable operational environment that aligns with Chargia’s open architecture and scalability goals. Together, the two companies ensure that Chargia’s digital services integrate smoothly with roaming networks and charging systems across Europe.
To enable this deployment, the operational environment needed to support structured real-time data access, advanced monitoring capabilities, roaming connectivity, robust IT security standards, and flexible API-based integration, and that’s where chargecloud came into play.
A reliable partner for seamless charging processes
Chargia completed the first operational deployment of its WhatsApp virtual assistance chatbot together with chargecloud across a network of 225 charging points at the end of 2025.
chargecloud’s Operating System provides the structured data access required for Chargia to deliver contextual, accurate and actionable responses in real time. At the same time, the system’s security architecture ensures the protection of sensitive data and operational traceability — essential components in automated assistance systems.
With chargecloud, Chargia found exactly the right partner to provide the foundation for growth, stability and user satisfaction. The migration to chargecloud was structured, transparent and designed to minimise operational risk from day one. From setting up and technically onboarding the OS, to closely supporting the integration of the AI assistant and testing, to the early troubleshooting phase, chargecloud worked closely with Chargia to achieve the best possible result. The Operating System is far more than a conventional backend or CPMS. As the core of the setup, it brings together all key requirements within a single system: enabling the management and monitoring of the 225 charging points in Spain, providing real-time data for the AI, and delivering reporting and analytics for continuous optimisation. All of this comes with full white-label functionality – meaning that portals, invoices and applications can be presented entirely under the operator’s own branding. A fundamental prerequisite, however, was the integration of the AI assistant via an interface that ensures the seamless deployment of Chargia’s core product.
Beyond the technical setup, the human factor played a crucial role. Chargia benefited from close collaboration with chargecloud’s Spanish-speaking team, whose native-language support and hands-on mentality ensured fast communication, cultural alignment and continuous guidance throughout implementation and beyond. This combination of technical expertise and relentless personal support created real confidence during a critical growth phase.
Roaming and IT security as real game changers
One standout aspect is roaming. E-roaming makes charging infrastructure visible across networks and is the foundation that allows Chargia cross-network, consistent AI-driven charging experience. Roaming is therefore not just a feature, but a central business enabler for Chargia’s model. chargecloud offers customers smooth integration with over 90 EMPs across Europe, decreasing range anxiety while creating additional revenue opportunities for CPOs.
At the same time, chargecloud’s security architecture ensures that sensitive data, AI processes and close user interactions are reliably protected. Trust is the basis for automation and intelligent charging support.
This combination of technology, support and partnership creates an infrastructure that is not only functional, but also scalable, interoperable and reliable – exactly the foundation Chargia needs to roll out its AI solution further.
What do we offer
A proven model for success:
In their own words
What Chargia says
Scaling, standardising and thinking ahead
Chargia is firmly focused on what comes next. The integration of the first 225 charging points in Spain into the chargecloud Operating System forms the operational starting point for scaling the product further.
Following this first deployment, Chargia will continue expanding its AI-driven capabilities with advanced incident automation, improved analytics and early issue detection, and richer conversational workflows. In parallel, Chargia is progressing toward a more complete user journey – including planning, in-session guidance with deeper infrastructure interaction, and smoother transactional experiences such as payments - while maintaining the white-label model for CPOs and EMPs.
At the same time, the solution will be rolled out across additional charging networks and new markets. The objective is to consolidate a scalable AI experience layer that integrates with multiple infrastructures while delivering consistent and efficient experience to EV drivers.
chargecloud’s Operating System will support Chargia’s continued growth by ensuring secure and reliable data for monitoring and scalability — all essential for real-time AI experiences and ongoing product development. With an eye on future requirements such as more granular real-time event data, advanced analytics and further automation, chargecloud remains a reliable partner in driving forward Chargia’s vision of an intelligently supported, end-to-end charging experience.
