Included services
E-mobility services from a
single source
single source
Outstanding service is included: Benefit from our included services designed to provide you with the best possible support for your e-mobility business. From our comprehensive help centre to customisable onboarding: Get off to a successful start with chargecloud!
Our all-round service package for your e-mobility business
Our comprehensive services optimise your chargecloud user experience: Benefit from a well thought-out overall package that extends the chargecloud software with a variety of practical services. With chargecloud, all functions and services are seamlessly integrated so that you can get off to a successful start.
Trust our e-mobility expertise and take advantage of our comprehensive included services. We will accompany you every step of the way and work with you to shape the e-mobility of the future.
The chargecloud services at a glance:
- Help Centre - self-service offering with instructions, solutions and news
- Community - exchange platform for customers and partners, including webinars and beta phases
- Onboarding - customised solutions from self-onboarding to individual options
- Academy - e-learning courses for a comprehensive introduction to the chargecloud software
- Cross-functional teams - experts who offer customised and professional support
INCLUDED SERVICES
Always on board – our services for your e-mobility business
Onboarding
Personalised start-up support
We offer customised onboarding solutions so that you can benefit from your new chargecloud software as quickly as possible. How onboarding is carried out depends on your business sector and customer-specific use case.
Help Center
Easy, convenient access to expert help
Our digital self-service provides you with a first point of contact for instructions, answers and solutions regarding your chargecloud software. You’ll be a step ahead with the latest news on releases and developments in e-mobility.
Community
Actively take part in shaping e-mobility
Discuss questions and topics relating to chargecloud and the future of e-mobility with other users. You can actively participate in the development of innovative solutions – through exclusive webinars and detailed insights into roadmap planning.
Academy
Dive straight into chargecloud
Take advantage of our comprehensive e-learning courses, which will introduce you to using the chargecloud software step by step. Benefit from a customised learning path and work through the modular courses at your own pace.
Cross-functional teams
Customised professional support
Our teams of experts are dedicated to working with you to develop solutions for your specific use case. You’ll benefit from our expertise which enables us to respond to your needs quickly and flexibly.
Certified
Certified hardware partners
With our Certified Service, we guarantee that charging stations from different manufacturers can work seamlessly with the chargecloud software. As a chargecloud-certified hardware partner, you can be sure of a smooth connection, operational reliability and ongoing compatibility.
